FAQs

What is MAJOURI?

MAJOURI is a fine fragrances perfume house founded in 2017, crafted in France and inspired by Oriental roots.

True Encounters

MAJOURI believes life is built on encounters—with people, places, passions—energizing as a new perspective, comforting like a sense of home. Perfume expresses these connections,these true encounters.

Crafted in France from blend to bottle, MAJOURI’s cross-cultural identity shapes the creation of experiential fragrances with generous and authentic character. Expertly blended in the home of French perfumery, Grasse, each perfume is composed of precious and natural ingredients from around the world.

What are The Products MAJOURI provides?

Encounter the perfume you love among our Collections GENESIS, QUEST and JOUR.

GENESIS COLLECTION HAS 10 FRAGRANCES :

For Women : Sayidati, Secret Love, Crazy in Love.

For Men : Blue Desert, Signature, The One and Only, One of a Kind.

Unisex : Oriental Soul, Gold Noir, 1982.

QUEST COLLECTION HAS 6 FRAGRANCES :

For Women : White Rose, Charming Tuberose.

Unisex : Silky Sandalwood, Sweet Ambrette, Noor Neroli, Bohemian Tea.

JOUR COLLECTION HAS 6 FRAGRANCES :

For Women : Jour 5.

Unisex : Jour 3, Jour 8, Jour 9, Jour 11, Jour 21.

What are your delivery Options?

We offer you Home delivery or pick-up service, but delivery time and fees are subjective. To Know more about shipment fees, please visit our Shipping and Delivery policy.

What are the working hours of the customer service team at MAJOURI, and how do you contact them?

You can contact the customer service team via the following email

customer.service@maa-althahab.com

MAJOURI Customer Service working hours are from Sunday to Thursday from 9:00 AM to 6:00 PM. As for Fridays and Saturdays, they are off.

Can I place my order without Creating an account?

Unfortunately, no. But for your sake of protection, registering on the website provides you with a complete privacy policy that protects your personal and financial data.

If I placed an order, How long does it take to receive it?

You will get the confirmation email immediately. As for the shipping and delivery process, It will follow our Shipping & delivery policy, and you will get your order within 3 to 4 working days.

Can I track my order through the website?

Of course, you will receive a special tracking link via email once your order has been processed. This link will allow you to track your order at any time and know when it will be delivered.

How can I return products?

MAJOURI is committed to providing the highest quality delivery service. We are pleased to refund or exchange any product as long as it is returned unused and in its original packaging within 14 days from the date of receiving the order. For more details, please visit the exchange and refund policy page.

I received a discount voucher, but the code is not working; why?

Please note that when you use the discount code for the first time, it cannot be used again, so only use it once. So make sure you are ready to order and pay when you want to use the voucher.

Most of the reasons why discount codes do not work are: the code has expired, the code has been used for products that do not apply to the use of the discount code, or the minimum order purchasing amount has yet to be reached.

How can I remove my details from your mailing list?

We're sorry to hear you're thinking about unsubscribing. Log in to your account on our website and follow the quick steps below.

  1. Click on the "My Account" link at the top of the website.
  2. Click on the "Communication Preferences"
  3. Un-tick the email check box and click 'Save.'
  4. You will see a message telling you that the subscription has been removed.
  5. If you wish to subscribe to the newsletters again anytime, navigate to this section, tick the check box, and click "Save."

You can also unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click 'Unsubscribe,' you can start a new shopping journey.

Why has my order been canceled?

Your order may be canceled for several reasons. The most common reasons for this are: -

  • If you requested a cancellation. You'll receive a confirmation email once this has been done.
  • If we've yet to deliver the order to your chosen delivery address.
  • If payment was not successful
  • If the order was not collected from the selected store within the collection period of days
I've placed an order online, and it looked like it was processed, yet I haven't received a confirmation email. Why?

We're sorry that you haven't received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning it might not have appeared in your inbox. It is also worth checking that your email address has entered your account correctly.

Usually, our confirmation emails are sent within a few minutes of an order being placed. However, when our site is jam-packed, you may have to wait a bit longer before receiving your email.

How do I change my delivery address?

You may update your MAJOURI address book by clicking the 'My account' link at the top of the page, logging in using your username and password, and selecting 'address book' from where you can add, remove and amend your addresses.

If you have already placed an order, changes in this area will not alter their delivery details. Once an order has been placed, it is often not possible for us to change the delivery address.

After placing my order, when is payment taken from my account?

All payments will be charged once your order is confirmed. This is applicable on both credit and debit cards.

How do I know if my online order has been successful?

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.

Please check that all the information is correct on this confirmation email, as incorrect information can cause delays in your order.

I have forgotten my password. What should I do?

If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Click the 'Forgot your password?' link. We will then send you an email with instructions to reset your password.

If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please request another by contacting our customer care team.

Can I change My payment details?

Once your purchase is approved, unfortunately, you can't do so via the website. But you can contact the customer care team and they will help you.

I forgot to add a product to my cart and completed my purchase; how do I add it?

When your order is accepted, you cannot add any other products. However, you can contact the customer service team to add the products you want.

How long does the payment refund process take?

Our refund policy is to return the money takes around 7 working days after returning the product and ensure it is in its original status without any personal misuse.